Communicating effectively is a challenge. As described in last week’s blog – miscommunication is rampant – we misunderstand, misinterpret, misspell, mispronounce, and more.
You can meet the 10 “faces” of miscommunication here:
Can the formidable foe of miscommunication be conquered?
Yes. We can beat miscommunication when we craft “words that work.”
I propose “words that work” have these 10 characteristics:
Speak your audience’s language. Address their needs. Meet them where they are and take them where they need to go.
Accurate and evidence-based
Speak truth. Support what you say. Provide the strength of the evidence.
Acknowledge and address all sides to a story. Describe common ground and explain differences. Provide context. Recognize your biases.
Give your messages clarity. Say what you mean, simply. Avoid jargon.
Use no more words than needed. Get rid of lazy, vague, and unnecessary words.
Use proper grammar and spelling. Proofread.
Paint a picture. Illustrate and provide examples. Tell a story.
Inspire and motivate with your words. Provide a call to action that is practical and attainable.
Use words and phrases that stick.
Check for understanding. Determine the effectiveness of your messages. If they do not work, revise until they do. Create communication that works!
As I described in last week’s blog, I presented a talk about conquering miscommunication to the Massachusetts Academy of Nutrition and Dietetics on March 29th and on April 1st to the Maryland Academy. At the end of the presentation the attendees listed which of the characteristics of words that work they need to work on most.
In both states, the same four characteristics were selected far more than all others. The front runner was concise – to use no more words than needed. Nearly twice as many people chose concise over all other characteristics. In second place was clear – to say what you mean using words that are clear to your audience. Compelling and memorable were too close to call 3rd and 4th place. We want people to be motivated to act on our messages and we want our messages to stand out and be remembered.
The overriding action step to help accomplish these goals is to evaluate and revise your messages until they work. Analyze every word and make each one count. Make sure your audience finds your words meaningful, motivating, and memorable.
Which of the 10 characteristics do you need to work on? Share your choices in the comments. Craft words that work to communicate more effectively!
“The two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out;
communication is getting through.”
~ Sydney J. Harris
If you like this content, please share it: