Maintaining composure and positivity and demonstrating respect go a long way in handling every type of difficult audience situation. This post explores how to deal with different types.

This post shares an excerpt from Communicating Nutrition: The Authoritative Guide about audience management and the importance of being fully present.

This post describes how to respond to hostile or controversial questions. A hostile question is characterized by the intent in which it is posed rather than the content of the question being asked. A controversial question is related to a topic that is surrounded by intense public disagreement. When questioners are hostile, our natural response will be to feel defensive. However, for the communicator to demonstrate hostility in any way will be counterproductive. Instead, be c

This post describes how to respond to a variety of difficult questions. It focuses on three common types of difficult questions and solutions for handling them well.