Where are you, Sherlock Holmes? I would like to enlist your help in solving the mystery of the unsupported data. It appears that the...

You walk into an office, a hotel, a restaurant, a store. What needs to happen for you to have a marvelous customer experience? I contend...

When we block the ideas of others we stop the flow of ideas. When we accept the ideas of others we keep the ideas flowing and agree to save the evaluation for later. In improv this is called “accepting offers.” It enhances collaboration and problem solving.

Successful nutrition communicators possess more than the required knowledge and skills. They demonstrate specific characteristics.

The simplest answer: 1. write, 2. write, 3. write. We become better writers by writing. But there is more to it than writing. If we don’t...

Last week I spent 5 days in South Haven, Michigan with a group of my closest friends. We have been vacationing near Lake Michigan for 12...

“… one is silver and the other’s gold” – are lines from a song I learned long ago as a Girl Scout. Good advice, especially when attending...

LinkedIn, Twitter, webinars, and conference calls are all essential tools to keep connected in today’s workplace. In spite of these...

What's so great about smiling? Smiling is one of the quickest, easiest, cheapest, and most effective self-improvement strategies there...

Teams with these 6 characteristics will succeed.

Most of us have probably omitted important steps in the communication design process due to a “lack of resources” and later regretted it. I know I have. I’ve also learned there’s a better way. I have compiled 5 smart shortcuts that can streamline the design process without shortchanging the result.

This afternoon, my husband and oldest son, along with 12 other adventurers, are taking off from Indiana to drive more than 20 hours to...

On Monday, August 21st, our nation collectively looked skyward to witness the moon eclipsing the sun. We watched the event unfold through...

This week at my local Toastmasters meeting I stepped way outside my comfort zone… I gave my first ever humorous speech. I shared the...

Let’s meet 10 of them: Starting with Miss Understanding, when what you said and what I thought you said are NOT the same. Much like the...

Successful communication creates a sharing of ideas and feelings between the communicator and the audience.