If you want to learn something, what do you do? Do you… Look it up online? Watch a YouTube video? Go to the library and check out a book?...

An audience needs to feel a connection with the communicator before they are ready to attend, listen, learn, and act on a message. They need to feel understood. They need to feel like they share common ground with you. They must believe that you are going to meet a need or solve a problem they have.

Have you ever attended a presentation in which the audience was NOT engaged and became disruptive, or at best, was simply not paying...

Adult audiences share several core characteristics that are important to account for when designing communication.

The Q&A can be one of the most dreaded parts of a presentation. Why? Because we fear we might not know how to respond to a difficult...

Calling audience members by name gains attention and solicits participation. It builds connections between presenter and audience and among audience members.

Did you know that the average consumer is exposed to as many as 10,000 brand messages each and every day? That’s what the American...

You walk into an office, a hotel, a restaurant, a store. What needs to happen for you to have a marvelous customer experience? I contend...

When we block the ideas of others we stop the flow of ideas. When we accept the ideas of others we keep the ideas flowing and agree to save the evaluation for later. In improv this is called “accepting offers.” It enhances collaboration and problem solving.

Applied improvisation is based on the principles and techniques used in improvisational theater. Applying improv techniques can transform the way we interact with others in real-life situations.

Getting engaged is exciting, it’s memorable, and it’s planned. Audience engagement in a presentation can also be exciting and memorable,...

This week at my local Toastmasters meeting I stepped way outside my comfort zone… I gave my first ever humorous speech. I shared the...

Let’s meet 10 of them: Starting with Miss Understanding, when what you said and what I thought you said are NOT the same. Much like the...