If you want to learn something, what do you do? Do you… Look it up online? Watch a YouTube video? Go to the library and check out a book?...

Are you looking to build an audience – not just a larger audience, but an engaged audience? An audience that hangs on every word and...

Have you ever attended a presentation in which the audience was NOT engaged and became disruptive, or at best, was simply not paying...

Adult audiences share several core characteristics that are important to account for when designing communication.

The Q&A can be one of the most dreaded parts of a presentation. Why? Because we fear we might not know how to respond to a difficult...

Calling audience members by name gains attention and solicits participation. It builds connections between presenter and audience and among audience members.

Did you know that the average consumer is exposed to as many as 10,000 brand messages each and every day? That’s what the American...

You walk into an office, a hotel, a restaurant, a store. What needs to happen for you to have a marvelous customer experience? I contend...

When someone poses an idea, what is your reaction? To accept and add to it, or to knock it down? When we block the ideas of others we...

What does “connection” with an audience mean to you? That they aren’t asleep or playing video games on their phone? True connection...

Getting engaged is exciting, it’s memorable, and it’s planned. Audience engagement in a presentation can also be exciting and memorable,...

This week at my local Toastmasters meeting I stepped way outside my comfort zone… I gave my first ever humorous speech. I shared the...

Let’s meet 10 of them: Starting with Miss Understanding, when what you said and what I thought you said are NOT the same. Much like the...