What characteristics describe a mother? In celebration of Mother's Day, we honor and recognize what it means to be a mother.

Social distancing during the COVID-19 crisis is creating the need to connect in new ways. We must find new ways to stay social connected.

Communicate love with presence rather than presents.

Why is it when life is rolling along “smoothly” we often fail to notice what matters most? Then, some type of crisis befalls us – a...

An audience needs to feel a connection with the communicator before they are ready to attend, listen, learn, and act on a message. They need to feel understood. They need to feel like they share common ground with you. They must believe that you are going to meet a need or solve a problem they have.

In today’s world of instant messaging, texting, email, and social media, have we lost the art of having honest-to-goodness, face-to-face...

Are your family holiday gatherings suitable for a Norman Rockwell painting or a Hallmark movie? Maybe… sometimes. For many reasons,...

What has the opposite effect of a negative "selfie-impression"? Empathy. Empathy is critical to effective communication.