This post describes how to respond to hostile or controversial questions. A hostile question is characterized by the intent in which it is posed rather than the content of the question being asked. A controversial question is related to a topic that is surrounded by intense public disagreement. When questioners are hostile, our natural response will be to feel defensive. However, for the communicator to demonstrate hostility in any way will be counterproductive. Instead, be c

This post describes how to respond to a variety of difficult questions. It focuses on three common types of difficult questions and solutions for handling them well.

This post describes how to respond to questions that are often labeled “stupid.” It shares an excerpt from Chapter 36, updated to reflect answering questions in person, virtually, and in writing, such as on social media or responding to comments online.

This is the question everyone dreads. Nutrition communicators will never know the answer to every question, but they should know how to answer most questions related to the content within the presentation or article the communicator is being asked about. Preparing ahead of time and anticipating potential questions should eliminate the potential for having to say “I don’t know” very often. In this post, we will explore how to effectively respond to questions when we don’t know

No matter the way a question comes to us, answering effectively is best accomplished by following six smart steps.

Questions are powerful. They reveal what needs to be clarified or brought to light. Questions lead to understanding. Don't fear the Q&A.