Are you looking for work, or open to a career change? Would you like job offers to come to you? How do most people find jobs? According...

Dear Aunt Betty, Thank you for the socks. Love, Billy. Did you write thank you notes for gifts when you were growing up? Back in the...

Between December 21st and January 3rd, we hosted up to 31 members of our extended family, including 6 young children between the ages of...

For most of human history, conversations took place face-to-face. Then, in the late 19th century, with the invention of the telephone,...

Have your messages ever been misunderstood or misinterpreted? Have you ever received a text or an email and weren’t quite sure how to...

In today’s world of instant messaging, texting, email, and social media, have we lost the art of having honest-to-goodness, face-to-face...

… the Italian chef? He pasta way. Could you use a good laugh? So could I! The more often the better. Laughter is good medicine We all...

Barb and I have been friends since our student days at Purdue, and have shared many meals and recipes over the years. Recently I sent...

If you took a walk around your neighborhood, how many residences could you name the residents? How many residences have you been inside...

What has the opposite effect of a negative "selfie-impression"? Empathy. Empathy is critical to effective communication.

Have you ever considered how much of what you know you learned by observing others? Children imitate their parents. Students emulate...

I love name tags! I try hard to learn people’s names, but using name tags is a tremendous help. Find out what a person wants to be called...

You walk into an office, a hotel, a restaurant, a store. What needs to happen for you to have a marvelous customer experience? I contend...

February is a big month in the world of sports. We start with the Super Bowl. Let’s party! Then we add the Winter Olympics, which only...

When someone poses an idea, what is your reaction? To accept and add to it, or to knock it down? When we block the ideas of others we...

What does “connection” with an audience mean to you? That they aren’t asleep or playing video games on their phone? True connection...

Getting engaged is exciting, it’s memorable, and it’s planned. Audience engagement in a presentation can also be exciting and memorable,...

“… one is silver and the other’s gold” – are lines from a song I learned long ago as a Girl Scout. Good advice, especially when attending...

What's so great about smiling? Smiling is one of the quickest, easiest, cheapest, and most effective self-improvement strategies there...

I venture that outside of formal school I have learned more around a table sharing meals with others than in any other single place. I’ve...